🚛 ⭐ Shipping Canada-Wide 🇨🇦
Frequently Asked Questions
Do you offer bulk corporate gift orders?
Yes. We handle corporate gifting orders for teams, clients, events, and holiday campaigns. Whether you need 10 gift boxes or 500+, we can help create a smooth and professional gifting experience.
Can I add my company logo or custom branding?
Yes. We offer a variety of branding options including custom cards, logo packaging, engraved items, branded mugs, custom labels, and tailored gift themes based on your business or event.
Do you deliver across Nova Scotia and Canada?
Yes. We proudly Ship gift boxes across Nova Scotia including Toronto, Ontario, Newmarket, Vaughan, Markham, Richmond Hill, Mississauga, Oakville, Aurora, and throughout Canada.
How quickly can my order be delivered?
Delivery timelines depend on the order size, customization needs, and shipping destination. Many standard orders can be prepared quickly, and rush options may be available depending on timing and availability.
What is your Return Policy
At Air & Petals Studio, every gift is thoughtfully curated and personalized with care. Due to the nature of our products, all sales are final.
Personalized and Custom Orders
All customized, personalized, and made-to-order items are non-refundable and cannot be returned or exchanged.
Ready-Made Gift Boxes
Returns may be accepted within 24 hours of purchase only if the item is unused, in its original condition, and approved by Air & Petals Studio.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect order, please contact us within 24 hours of receiving your order and include photos of the item. We will review the issue and work with you to find a suitable solution.
Cancellations
Orders may only be cancelled within 2 hours of placing the order, provided production has not started. Once production begins, cancellations are no longer accepted.
Thank you for choosing Air & Petals Studio. We appreciate your support and are committed to creating beautiful and meaningful gifts for every occasion.
What is your Privacy Policy
Privacy Policy
At Air & Petals Studio, your privacy is important to us. We are committed to protecting your personal information and using it responsibly.
Information We Collect
When you place an order, contact us, or sign up for updates, we may collect:
* Your name
* Email address
* Phone number
* Billing and delivery address
* Payment information
* Details about your order or special requests
How We Use Your Information
We use your information to:
* Process and fulfill your orders
* Communicate with you about your purchase
* Respond to inquiries and customer service requests
* Improve our products and services
* Send updates, promotions, or special offers if you choose to receive them
Payment Information
Payments made through our website are processed using secure third-party payment providers. Air & Petals Studio does not store your complete payment card information.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers who help us process payments or deliver orders.
Protecting Your Information
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Marketing Communications
You may choose to receive promotional emails or messages from us. You can unsubscribe at any time by following the instructions in our communications or by contacting us directly.
Your Rights
You may request to access, update, or delete your personal information by contacting us. We will respond to your request as required by applicable privacy laws.
Changes to This Policy
Air & Petals Studio may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us and we will be happy to assist.
How to become a Vendor Partner
Are you a Canadian small business? We'd love to partner with you and feature your products in our thoughtfully curated gift boxes.